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Frontline Course RECORDING: Building the Team: Ordinary to Extraordinary (090820)


Building the Team: Ordinary to Extraordinary
Melissa Yates, CAPP
Leadership can be developed and projected throughout all levels of an organization. In this session, you’ll learn the concept of everyday leadership and how it applies to team norms. While building an understanding, discover how to use norming techniques to build a successful team dynamic. No matter your role in the organization, you can be part of creating the team you dream about.


Melissa Yates, CAPP, a 14-year veteran of the parking and mobility industry, recently served as the Access and Parking Manager for the City of Boulder, Colorado, providing overall leadership and management for daily operations, strategic planning, and policy guidance for both on- and off-street municipal parking programs, and assisted in mixed-use development implementation and administration. She has experience in both small and large university parking and mobility environments, having been the Director of Parking at CU Boulder, and Parking Manager at the University of Denver. She holds a bachelor’s degree in economics and received her CAPP certification in 2010.

This is free for members or $35 for non-members - Click here to join!


CAPPs and CAPP Candidates need your support during this challenging time. If you would like to donate to the CAPP Scholarship Fund you can select an amount to donate during the registration process.  This will help to create opportunities to advance the profession. Thank you for your support! 

As an IRC 501(c)(6) organization, your contribution is not tax deductible

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