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Frontline Fundamentals: That’s Not What I Meant: Addressing Email and Text Misunderstandings (42021)


That’s Not What I Meant: Addressing Email and Text Misunderstandings

Originally presented in 2020, offered again in 2021 due to popular demand!

In a world dominated by electronic communication, our message becomes dependent on written words alone. The tone, pitch, modulation, and tempo of our voice can be lost in digital translation.  Are your emails and texts being misinterpreted?   In this session, we will review seven practical steps intended to help you send the message you intend.


Presented by: Matt Penney, CAPP

Matt Penney is the Director of Parking and Transportation Services for Baylor University in Waco, Texas. He has been in the parking and transportation industry for the past 16 years. Prior to Baylor, he served as a General Manager and Vice President of Longview Transit, in Longview Texas for the managing company McDonald Transit. Penney also worked for the Texas Department of Transportation (TXDOT) as a public transportation funding specialist and as the Director of Service Development for Waco Transit, the public transportation provider for the City of Waco. Matt has a bachelor’s and master’s degree from Stephen F. Austin State University.

This is free for members or $35 for non-members - Click here to join!


CAPPs and CAPP Candidates need your support during this challenging time. If you would like to donate to the CAPP Scholarship Fund you can select an amount to donate during the registration process.  This will help to create opportunities to advance the profession. Thank you for your support! 

*As an IRC 501(c)(6) organization, your contribution is not tax deductible

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