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Frontline Course: Maintaining Motivation in Times of Uncertainty and Change (Recording)

On-Demand

RECORDING- Where Do We Go from Here? Maintaining Motivation in Times of Uncertainty and Change examines the tactical and strategic tools each of us needs to display ownership in the way we pursue our identified objectives. This session is designed to provide attendees with a virtual roadmap to better understand the significance of their roles, including ways to create conditions for a more connected workplace where team dynamics support operational needs in a more holistic manner.
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Frontline Course: Building the Team: Ordinary to Extraordinary (Recording)

On-Demand

RECORDING- Leadership can be developed and projected throughout all levels of an organization. In this session, you’ll learn the concept of everyday leadership and how it applies to team norms. While building an understanding, discover how to use norming techniques to build a successful team dynamic. No matter your role in the organization, you can be part of creating the team you dream about.
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Frontline Course: At Your Service: A New Mindset for Enforcement (Recording)

On-Demand

RECORDING- Parking enforcement is not a necessary evil but rather an essential service in the community. Learn to create a service mindset for enforcement personnel, identify areas to focus mindset changes, and explore the value of professionalism in the delivery of enforcement as a service to the community.
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Frontline Course: Using Emotional Intelligence in the Workplace (Recording)

On-Demand

This interactive session will review the importance of Emotional Intelligence (EI) in the workplace. As an employee of a public service organization, it is imperative that we recognize the value of “holding our tongues” and understanding the most appropriate ways we can share meaningful feedback without demotivating others. Topics will include understanding the impacts of learned behaviors and addressing the actions of others utilizing Emotional Intelligence, care and compassion.
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Frontline Course: LPR for Frontline Personnel (Recording)

On-Demand

Frontline personnel are the heart of successful operations and ensuring they’re equipped with the proper tools is only one component to set them up for success. The recording will show you what it takes to prepare your team to use license plate recognition (LPR) to write accurate citations and to provide a higher level of customer service.
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Frontline Course: Flipping the Script on Customer Service (Recording)

On-Demand

Frontline personnel are the heart of successful operations and ensuring they’re equipped with the proper tools is only one component to set them up for success. The recording will show you what it takes to prepare your team to use license plate recognition (LPR) to write accurate citations and to provide a higher level of customer service.
Learn more about this event.

Frontline Course: Innovations in Parking (Recording)

On-Demand

Technologies in the parking industry are constantly evolving, offering us new and innovative ways to deliver our services. This session will address the reasons we innovate, innovative strategies being implemented, and how to get involved in the discussion.
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Frontline Course: Happiness at Work, It’s a Decision (Recording)

On-Demand

As parking and mobility professionals, we’re keenly aware of the challenging role we play in meeting customer expectations. With the added pressures ushered in with a pandemic, it is vital that we take time to tune in and refocus on our current level of happiness. This session will share simple strategies and insights designed to help you increase your level of personal contentment and make it easier to perform at a higher, happier level.
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Frontline Course: That’s Not What I Meant: Addressing Email and Text Misunderstandings (Recording)

On-Demand

Miscommunication when texting and emailing at work can be all too common. Without knowing it, the same words that might be used in a phone conversation could easily be misinterpreted in these written forms. When we take a moment to consider the misunderstandings in work texts and emails, we are better able to address the challenges of a ‘words only’ format. There are simple solutions to help us connect better with our coworkers and customers. The same steps help us avoid unintended consequences for ourselves and our organizations.
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Frontline Course: Working Toward Equity: Discussing Diversity, Inclusion, and Microaggression (Recording)

On-Demand

Discussing Diversity, Inclusion & Microaggression. This session will examine systemic racism that is embedded as normal practice within any organization. It involves policies, practices, structures and norms that result in inequitable outcomes for people of color. The session will look at diversity, inclusion and microaggression’s potential impacts on organizations.
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Frontline Fundamentals: Concepts of Mobility (Recording)

On-Demand

The rapid change and evolving use of mobility services and technology in the parking industry is an area that parking professionals need to stay on top of. This session provides an overview of the latest developments in micro-mobility, mobility-as-a-service (MaaS), public transit, and ride-sharing (transportation network companies, carpooling, and vanpooling). Discussion will include changes to parking credentialing, permitting, access control payments, and enforcement through the growing use of license plate recognition (LPR), mobile payments, and cloud-based software-as-a-service programs to manage parking resources.
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Frontline Fundamentals: SMART Goals: Your Path to Self-Development. (3921)

March 9 @ 2:00 pm - 3:00 pm ET

SMART is an acronym that stands for Specific, Measurable, Achievable, Realistic, and Time-bound. A SMART goal is a statement a person can make to help them achieve a desired outcome. In this session, Justin Grunert, MSM, will review each of these topics to help you create a goal for yourself, give you resources to help you achieve it, and offer tips that will help you reach your SMART goal.
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Frontline Fundamentals: Overwhelmed & Unmotivated: Addressing Your Burnout and Reframing Your Focus. (32321)

March 23 @ 2:00 pm - 3:00 pm ET

Where did your motivation go—and how do you find it again? This session examines how the events of 2020 may have contributed to hindered motivation and stalled self-discipline. Participants will review the factors that play a role in our fatigue and learn what we can do to reframe our energy and reclaim our motivation to get back in the game.
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Frontline Fundamentals: Working Toward Equity: Discussing Diversity, Inclusion, and Microaggression. (4621)

April 6 @ 2:00 pm - 3:00 pm ET

Originally presented in 2020, and offered again due to popular demand!

This session will examine systemic racism that is embedded as normal practice within any organization. It involves policies, practices, structures, and norms that can result in inequitable outcomes for people of color. The session will look at diversity, inclusion, and microaggression’s impact on organizations.
Learn more about this event.

Frontline Fundamentals: That’s Not What I Meant: Addressing Email and Text Misunderstandings (42021)

April 20 @ 2:00 pm - 3:00 pm EDT

Originally presented in 2020, offered again in 2021 due to popular demand!

In a world dominated by electronic communication, our message becomes dependent on written words alone. The tone, pitch, modulation, and tempo of our voice can be lost in digital translation. Are your emails and texts being misinterpreted? In this session, we will review seven practical steps intended to help you send the message you intend.
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Frontline Fundamentals: Surviving & Thriving: 5 Steps to Developing Your Workplace Resilience (5421)

May 4 @ 2:00 pm - 3:00 pm EDT

Resilience is the ability to endure, recover and grow in the face of stress and changing demands. While the concept of workplace resilience isn’t new, our ability to fend off the effects of work stressors in today’s climate may be more challenging than ever. The good news is that while resilience may not be inherent, it is a skillset we can learn and develop.

This session will review the importance of developing and maintaining personal and professional resilience, encourage self-reflection, and identify resources and activities intended to improve individual resilience.
Learn more about this event.

Frontline Fundamentals: Using Emotional Intelligence in the Workplace (051821)

May 18 @ 2:00 pm - 3:00 pm EDT

This interactive session will review the importance of Emotional Intelligence (EI) in the workplace. As an employee of a public service organization, it is imperative that we recognize the value of “holding our tongues” and understanding the most appropriate ways we can share meaningful feedback without demotivating others. Topics will include understanding the impacts of learned behaviors and addressing the actions of others utilizing Emotional Intelligence, care, and compassion.
Learn more about this event.

Frontline Fundamentals: Fortune Cookie Communication: Using Their “Why” To Guide Your “How” (6121)

June 1 @ 2:00 pm - 3:00 pm EDT

Are you in a position where customers may start their interaction with you already amped up and confrontational? Have you ever found yourself shying away from a coworker after an awkward interaction? This session addresses how to effectively approach these difficult situations by sharing tiny portions, bites, and nibbles of information that can help you to improve your interactions with customers and colleagues.
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Frontline Fundamentals: Mastering Your Mentor Mojo – Unlocking the Power of Mentorships to Propel Your Career (61521)

June 15 @ 2:00 pm - 3:00 pm EDT

Chances are we’ve all heard about great mentors from our friends and colleagues and maybe we’ve been lucky enough to have a great one ourselves. That person who tucks you under their wing and guides us unselfishly as we grow our capabilities, experiences and perspectives is a saintly person who holds a special place in our hearts and minds and deserves tons of credit for who we’ve become. But many of us haven’t experienced the benefits of having a great mentor and maybe others of us are drawn to the ideals of service and wish to be a mentor ourselves. In this session we’ll discuss the importance of mentorships and share tips on forming the most effective mentor-mentee relationships. We’ll look from both the perspective of the mentee in choosing a mentor and we’ll discuss what a mentor must do to make the relationship and outcomes positive and lasting.
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